Latitude Takes a Proactive Approach to Customer Support

JACKSONVILLE, Fla. (Sept. 29, 2006) --- Latitude Software, a leading provider of collection software, today announced deployment of new technology to proactively alert customer support representatives when an error occurs at a customer site. In the latest release of Latitude, version 6.0, this new error-handling mechanism has been included as a standard part of the product.

According to Justin Spindler, chief software architect, "Any time an unexpected error occurs within any of our products, the software will gather the details of the error and build an error report containing information about the environment and the failing process."

The full error report is transmitted to Latitude Software, where it is used to proactively seek out and resolve the problems causing the error messages, whether they are the result of programming anomalies or a faulty computing environment.   

"Error information is transmitted over a secure channel to ensure the privacy of our clients," Spindler assures.

Technical requirements for automated error reporting must permit access, through the company firewall, for outbound connections to the Latitude Web site, www.debtsoftware.com, over HTTPS protocol on port 443.

All information is presented to the user in a new error dialog window that also allows the user to copy the error details to the clipboard to send in an email, as well as the ability to save the full error report.