Success Stories: Collection Agencies

Focus Receivables Management

Location: Atlanta, GA

Description: Focus Receivables Management is a collection company with an outstanding performance track record.

Situation: Several industry veterans came together to build a successful collection agency. They want their technology to be superior. They chose Latitude Software to lead the way.

Result: Focus Receivables Management has successfully grown 200+ seats, attracting some of the largest credit grantors in the industry and servicing those credit grantors from three locations. This task was made easier by the stability, scalability and open-ended architecture of Latitude.

Products Installed: Latitude, real-time dialer integration.

Quote taken from www.focusrm.com:

"We have been able to build our technology infrastructure from the ground up, taking an efficient, flexible and scalable approach. We find we can implement programs and respond to customer requests faster and with less customer effort than our competitors can.""Our core collections system is Latitude Software, which sits on top of a Microsoft® SQL server. We provide complete webaccess to our customers to review both reports and individual account status. Our technology includes real-time customizable Crystal REports, so it is easy for us and our customers to get exactly the reports they need, in the format they want"

Federal Bond

Location: Philadelphia, PA

Description: Large collection agency that works high-volume business in a very dialer intensive way, using its own internal IT development staff.

Situation: FBCS had a single branch location running "The Collector System" by Columbia Ultimate (CUBS) with 6 million debtor accounts and two 90 seat Noble System dialers.

Result: Latitude Software successfully converted FBCS and integrated its 290-seat Noble system dialers, allow the in-house IT development staff to develop custom reports and customer interfaces because of the scalability of Latitude's open Microsoft SQL database.

Products Installed: Latitude, real-time dialer integration.

Fast Fact : It took the collector system 18 hours to export 1 million accounts and 26 minutes to convert those accounts into a Latitude database. Extra Facts :FBCS completed the implementation of Latitude debt collection and recovery management system in early 2004. Latitude provides rich features and functionality, delivering optimum flexibility to effectively manage a wide range of services and scalability to handle growth. Latitude uses Microsoft's robust database technology, Microsoft SQL server, to manage data flow and provide comprehensive reporting. The Noble System dialer is integrated with the Latitude collection system to support seamless operations, data capture and reporting of all calling campaigns.

Success Stories: Debt Buyer

Atlantic Credit & Finance

Location: Roanoke, VA

Description: Large Debt Buyer that works accounts in-house as well as forwards accounts to outside collection agencies and attorneys.

Situation: ACF has three branch locations with more than 300 seats. ACF's collection platform was WinDebt. WinDebt is a FoxPro-based system that required ACF to have multiple databases for each branch operation. ACF also wanted to install a 96 seat Noble system dialer.

Result: Latitude Software successfully converted ACF by merging its multiple WinDebt databases into a single Latitude Microsoft SQL database and successfully integrating the 96-seat Noble system dialer with real-time screen popups and updating.

Products Installed: Latitude, Latitude.PM, Latitude.AIM and real-time dialer integration

Quote from Niel Devasir, ACF's Chief Information Officer: "Latitude rollout at ACF is at a point today where our core business functions are being performed very efficiently, which is great for our business. To give you an example, the latest version of AIM enables us to forward business to 15 agencies and within our company in a matter of 24 to 48 hours. I remember this exact process running for about 15 to 18 calendar days in our old system. The pool queuing functionality that was custom built for us by Latitude has tremendously helped us in being able to micro manage our daily account movements."

"The best part about Latitude is that our collection floor was able to adopt the tool very quickly and was making calls within 20 minutes of the initial rollout. Three months into the rollout, most of the inbuilt functionality is being used, and we have been able to reduce paperwork. Noble dialer integration has also helped us tremendously with our production. We just had a record collection month in the history of the company. A good portion of that credit goes to Latitude!"