SoundBite Communications and Latitude Software Drive Greater Operational and Agent Efficiencies for the Collection Industry

Debt Buyer's Association Conference (2/7/2007)- SoundBite Communications Inc., a leading provider of hosted, automated customer contact solutions, and Latitude Software, a leading supplier of collection software, today announced a partnership to provide the collection industry with an innovative solution that tightly integrates Latitude's open architecture collection management system with SoundBite's on-demand automated voice messaging solution to recover debt faster and at a lower cost.

In 2005, private businesses charged off an estimated $141 billion in bad debt, of which third-party collection agencies returned $39 billion. Today, first- and third-party collection organizations are seeking out innovative ways to further optimize their existing collection management solution to recover more debt faster, and at a lower cost.

Latitude and Soundbite are developing a joint solution that integrates collection processes across the agent desktop and the debtor list exchange to increase agent performances and operation efficiencies. Their resulting solution verifies right party contacts and delivers that information to the agent desktop before the agent answers the call. The integrated solution can also fully automate the collection process by giving debtors the option of making an agent less transaction.

SoundBite's hosted, automated voice messaging solution seamlessly integrates with Latitude's open architecture collection management system and requires no additional hardware or software. The result is a highly flexible, automated solution that penetrates calling lists faster than predictive dialers and manual calling methods to accelerate debt collected; increases right party contracts that result in smarter agent utilization; and reduces overall telephony and call center costs.

"SoundBite is committed to delivering cost-effective, innovative solutions to support the debt recovery efforts of the collection industry," said Peter Shields, President and CEO of Soundbite Communications. "Collection agencies and departments will no longer be bound by the limitations of legacy platforms and can now realize the benefits of a truly-integrated agent productivity solution without undertaking a major engineering effort."

"Latitude Software and SoundBite have put together a unique and differentiated set of capabilities, which will offer tremendous productivity gains to our joint clients," said Carl Harkleroad, President of Latitude Software. "Our partnership with SoundBite is well-aligned with our strategy to continually grow our capabilities to take advantage of the increasing technological advances available to the industry, and to provide bottom-line benefit to our clients."

About SoundBite Communications

SoundBite Communications is a leading provider of automated customer contact solutions that are fully hosted and available on-demand. The company's solutions help organizations grow revenue, improve customer service, and secure payments through an efficient, reliable and cost-effective approach. SoundBite turns one-on-one customer contact into results.

SoundBite's highly personalized calling and messaging solutions, used for sales, marketing, customer care and collections applications, reach customers faster and more effectively than any other customer contact alternative. Over 250 world-class organizations use SoundBite's solutions to deliver messages faster, increase call center productivity, improve results per customer contact and assess campaign results in real-time. Organizations across many industries use SoundBite including collections, financial services, retail, utilities, telecommunications, insurance, healthcare and media.

With over 900 million calls and 325 million messages delivered in 2006, SoundBite has the best practices know-how, virtually unlimited, on-demand capacity, and robust campaign applications to deliver the customer communication results demanded in today's competitive business environment.

SoundBite is headquartered in Burlington, Massachusetts. For more information, visit www.soundbite.com.